The company operates as a cat boarding hotel and also offers in-home cat sitting services. Many boarding facilities cater to all types of pets rather than focusing exclusively on cats, which can be a problem. Although cats in these facilities are usually kept apart, even limited contact along with unfamiliar smells and noises can cause them stress. Customers can choose to have a cat sitter visit their home for a single day or for several days, similar to a babysitting service, or opt for boarding if they prefer not to have someone in their home.